Lead Salesforce Field Service design with fit-gap analysis and hands-on configuration in a provisionally hybrid assignment supporting Ontario public-sector delivery.

As a senior CRM Solutions Designer, you will map Salesforce capabilities against business and technical requirements. The work emphasizes Field Service, Service Cloud, Public Sector Foundation, Experience Cloud, integrations, and security. You will troubleshoot incidents, analyze root causes, support prototypes, document build books, and collaborate with clients, technical teams, project managers, and architects. Agile Scrum, Azure DevOps, and software development lifecycle experience are required.

Key Responsibilities:

- Conduct fit-gap analysis against Salesforce Public Sector capabilities
- Support and maintain Salesforce Field Service implementations
- Troubleshoot defects, incidents,



and integration issues
- Document technical designs, processes, and build books
- Report deliverable progress, risks, issues, and mitigations

Requirements:

- Five-plus years configuring and developing Salesforce solutions
- Experience with Salesforce security sharing rules, roles, and profiles
- Experience integrating applications through web services
- Agile sprint, bug tracking, and testing lifecycle experience
- Excellent analytical, problem-solving, written, and verbal communication skills

Bring senior Salesforce Field Service architecture, troubleshooting, documentation, and collaboration expertise to complex CRM implementations.

📌 Senior Salesforce Field Service Architect (Canada)
🏢 Rubicon Path
📍 Canada