Build contact center quality through Amazon Connect, IVR routing automation, and API testing in a bilingual QE engineering role.

The position centers on quality engineering for contact center platforms and Amazon Connect. You will create automation across user interfaces and APIs using tools such as Selenium, Postman, or Karate. Cyara and Hammer support IVR and routing automation, while Java core knowledge strengthens test development.

Key Responsibilities:

- Develop IVR and routing automation with Cyara, Hammer, or similar tools
- Perform automated testing across user interfaces and APIs
- Automate agent desktop functions for contact center platforms
- Lead technical work for maintenance releases and enhancements
- Provide ongoing support activities in a scaled Agile environment

Requirements:

- Solid quality engineering experience with contact center platforms
- Strong knowledge of AWS Amazon Connect is a plus
- French speaking and testing capabilities
- Java core expertise
- Familiarity with Bitbucket, Git, JIRA, Confluence, or IDEs

Bring Amazon Connect, IVR automation, API testing, and French communication capabilities to contact center quality engineering.

📌 Amazon Connect Test Automation Engineer (Toronto)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Toronto