McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve ? we care. Together, we thrive as we shape the future of health for patients, our communities, and our people. s health today, we want to hear from you. Salesforce CRM Business Systems Analyst We are seeking a Salesforce Business Systems Analyst to support the delivery of CRM solutions across Sales Cloud and Service Cloud. This role is responsible for eliciting, analyzing, and translating business requirements into scalable technology solutions, ensuring alignment with business objectives and enabling efficient, high-quality delivery of CRM capabilities. Elicit, analyze, and document business requirements for Salesforce Sales Cloud and Service Cloud initiatives Translate business needs into detailed functional and technical specifications for development teams Collaborate with business stakeholders, product owners, and IT teams to define solution scope and requirements Conduct impact analysis and support decision-making by evaluating options and trade-offs Participate in system, integration, and user acceptance testing (UAT), ensuring requirements are met Ensure traceability between business requirements, design, and delivered solutions Support data analysis, process mapping, and optimization of CRM workflows Identify opportunities for process improvement, automation, and enhanced user experience Ensure compliance with enterprise governance, security,



and data standards Collaborate across cross-functional teams to support successful project delivery Experience as a Business Systems Analyst supporting Salesforce CRM (Sales and/or Service Cloud) Familiarity with Salesforce platform capabilities, including objects, workflows, and reporting Experience translating business requirements into user stories and functional specifications Understanding of Agile delivery methodologies and tools (e.g., Jira, Azure DevOps) Ability to perform impact analysis and support solution evaluation Effective communication skills with both business and technical stakeholders Salesforce certifications (e.g., Salesforce Administrator, Business Analyst certification) Experience with process mapping, workflow design, and CRM optimization Familiarity with data modeling, reporting, and data quality management in Salesforce Exposure to integrations between Salesforce and enterprise systems Experience working in Agile/Scrum delivery environments Knowledge of CRM transformation or migration initiatives Exposure to AI-driven CRM capabilities (e.g., We are Flex and Connect with 2 days a week in office McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Chance policies, visit our page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.

📌 Salesforce CRM Business Systems Analyst (Ottawa)
🏢 McKesson
📍 Ottawa