Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive. BCGEU Technical Analyst Pay Range: 21 Bi-Weekly

Salary:
$3188.82
- $3648.92 Technical Engineering Services

Job Type
Regular Full time The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services provided to all government ministries and agencies. The incumbent supports project and service delivery in a distributed IT infrastructure support system, including centrally located service desks and support staff, as well as distributed support staff and contractors deployed to client ministry sites throughout the province. The position requires strong technical skills and involves direct contact with pre‑approved VIP client staff in order to resolve escalated client problems. If you have a hands‑on approach, are committed to providing service excellence, and are looking for a rewarding and challenging career opportunity where you can be part of an exciting operation, we would like to hear from you Competitive wage plus yearly salary step increments for the first 5 years in the Job Pay Range classification Competitive starting vacation with increases to vacation entitlements after the second year and beyond Ongoing training and professional development opportunities Comprehensive extended health and dental benefits for you and your family Defined benefit pension program (BC Public Service Pension Plan) Health & wellness programs – lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program Seasonal events and socials A friendly work environment where your team is always willing to help Reviews and analyzes customer service requests and conducts technical and procedural analysis on the less complex requests. Recommends (to senior staff) appropriate technical and/or procedural solutions to meet client needs. Receives and resolves, (or assists in the resolution of), assigned Level2 and 3 tickets forwarded from other service delivery units. Provides support for pre‑approved VIP users, responds to requests, determines actions, and resolves incidents. Logs VIP calls, incidents, and other service requests. Provides orientation and instruction to VIP customers in systems, applications, and protocols. Offers direct and adaptable contact options to satisfy VIP preferences. Provides remote support to traveling VIPs. Provides assistive support for VIP’s personally owned assets used for accessing client systems and services. Performs scheduled VIP support at business events within British Columbia and provides remote support outside British Columbia. May work non‑core hours and provide home support in support of the VIP service commitment. Works with other service delivery units in resolving problems. Conducts testing of application deployments to ensure quality assurance of end product. Reviews, tests, and conducts quality assurance on imaging changes.



Provides client maintenance by ensuring SMS functionality on all desk‑tops so that the organization can quickly and cost‑effectively provide relevant software and updates to clients. Participates in the development and documentation of systems standards, configuration standards. Drafts Technical Information Bulletins for service delivery units and service partners. Researches technical information and hardware/software capabilities to recommend improvements. Develops and evolves knowledge structure and develops and maintains knowledge templates to gather client and project information. Monitors various system metrics and checklists, generates and/or analyzes various reports including statistical reports related to SLA's, project requests, and operational performance reports. Conducts problem and trend analysis and makes recommendations to improve operations. Undertakes analysis to determine factors that may have affected the performance and the impacts this performance has had on service levels. Education and

Experience:
Related degree or an equivalent combination of relevant experience, education and/or training. Technical experience analyzing and resolving complex problems in the following areas: Microsoft Office2019 or later Microsoft Azure/Entra Active Directory Microsoft InTune Mobile Device Management Microsoft Systems Center Configuration Manager (MSCCM) or later client and software distributions. An equivalent product would be acceptable Preference will be given to candidates with experience providing support to executive leve

📌 Technical Field Support Specialist (Regina)
🏢 1120 ISM Information Systems Management Canada
📍 Regina