Support Stord clients onsite Monday through Friday using Salesforce, email, Slack, and established service-level expectations. Build trust through accurate, skilled communication. As a Customer Experience Associate I, you will manage standard client inquiries and assigned cases from intake through resolution. This foundational position develops case management and problem-solving skills while following established processes. Respond to client inquiries across Salesforce, email, Slack, and other channels Acknowledge and triage incoming requests within established service-level agreements Manage assigned cases from intake through resolution Document, categorize, and update cases accurately in Salesforce Escalate complex or unclear issues to senior team members Two years of customer support or client experience Familiarity with CRM or ticketing systems preferred Experience in client-facing or supply chain environments preferred Apply customer support, Salesforce, and case management skills while developing independent problem-solving capability at Stord. #

📌 Customer Experience Associate Salesforce (Vancouver)
🏢 Stord-Warehous
📍 Vancouver