Are you passionate about delivering exceptional customer experiences, thriving in a fast-paced environment, and finding smarter ways to get things done? We at Trudell Healthcare Solutions are looking for a dynamic, detail-oriented Customer Experience Representative who brings a strong sense of urgency, exceptional communication skills, and a natural ability to build lasting relationships. You'll take pride in accuracy, respond quickly to customer needs, and approach every interaction with a solutions-focused mindset. With e-commerce experience and a passion for leveraging AI and innovative technologies, you'll also help us find new ways to improve efficiency and elevate the customer experience. Trudell Healthcare Solutions Inc. is a Canadian, family-owned clinical and service-oriented distributor providing unique, innovative products to select segments of the Canadian healthcare market. With a skilled, knowledgeable and motivated team, the company is committed to exceeding our customers’ expectations in delivering cost effective solutions to improve patient outcomes. To provide excellent customer service and maintain strong professional relationships with customers, sales team and internal departments. This position is responsible for handling orders, investigating and resolving customer inquiries.



This position supports region specific inside sales activities as required and contributes to the service levels by providing insights into customer order exceptions and works to eliminate obstacles to order fulfilment. A positive and inspiring Corporate Culture ~ Regular Performance Appraisals ~ 3 weeks paid vacation to start ~ Pension Plan ~ Life Insurance ~ Employee Assistance Plan ~ Disability Insurance ~ Customer Experience Ensures customer satisfaction is maintained while responding proactively to orders or concerns. Maintain systems continuity through coordination of information exchange and accuracy of data. Facilitate resolution of customer concerns ensuring quality of product and service is maintained. Administration Ensure cooperation with special projects as required. One (1) to three (3) years in a Customer Experience role. Data entry experience. Demonstrated proficiency in Microsoft suite of products. ERP systems experience is an asset. E-commerce experience is an asset. Fluent in French both written and oral an asset. Fluent in English both written and oral Long periods of seated and computer work Office Setting at our London Facility. Compensation based on a regular work week of thirty-seven and one half (37.5)

working hours
, with additional

working hours
as required to meet ongoing business demands and to fulfill job responsibilities. Overtime eligible. #

📌 Client Services Rep/Office Services (London)
🏢 Trudell Healthcare Solutions
📍 London