Lead high-impact network incident response for Rogers in Calgary, using troubleshooting and service restoration skills onsite across 24x7 operational shifts.

The Core-Data Network Operations team needs a NOC Specialist to protect wireline core network availability and reliability. You will drive incidents to resolution, support second-level escalations, and meet established service level agreements. The work spans national IP networks, MPLS infrastructure, and compute environments.

Key Responsibilities:

- Drive core-related incidents toward resolution and reduced MTTR
- Lead response activities according to service level agreements
- Provide second-level escalation support for reported incidents
- Engage vendors and carriers during troubleshooting activities




- Report network status, faults, and utilization findings

Requirements:

- Minimum two years of relevant IP network experience
- CCNA or CCNP Routing and Switching certification required
- Analytical troubleshooting skills during high-impact network incidents
- Ability to work days, nights, weekends, and holidays
- Solid communication and client relationship skills

Use incident management, technical troubleshooting, and communication skills to restore Rogers network services and support operational reliability.

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📌 Network Operations Incident Specialist (Burnaby)
🏢 Rogers communications
📍 Burnaby