We are seeking an experienced Epic Willow Analyst to support, configure, implement, and optimize Epic Willow pharmacy applications within a healthcare environment. The ideal candidate will have hands-on experience with pharmacy workflows, medication management, application configuration, testing, and production support. The candidate will collaborate with pharmacists, pharmacy technicians, clinical stakeholders, and technical teams to ensure protected, efficient, and reliable medication-related workflows across the Epic EHR environment.

Key Responsibilities
- Configure, maintain, and support Epic Willow pharmacy applications.
- Analyze pharmacy workflows and translate business requirements into application build and configuration.
- Support medication ordering, dispensing, verification, inventory, and medication administration workflows as applicable to the assigned Willow application.
- Troubleshoot application issues, workflow defects, and production incidents.
- Participate in Epic implementations, upgrades, enhancements, and optimization initiatives.
- Develop and execute unit, integration, regression, and user acceptance test scripts.
- Collaborate with pharmacy operations, clinical teams, Epic application analysts, and technical teams.
- Support integration between Epic Willow and related applications, including EpicCare Inpatient, Ambulatory, medication administration, and pharmacy systems.
- Assist with medication dictionary maintenance, formulary configuration, and related pharmacy build activities where applicable.
- Document workflows, configuration changes, testing results,



and issue resolutions.
- Provide end-user support, training, and workflow guidance.
- Follow healthcare privacy, security, medication safety, and change management standards. Required Qualifications
- 3-5+ years of relevant experience in Epic Willow application support, implementation, or optimization.
- Hands-on experience with Epic Willow configuration and pharmacy workflows.
- Understanding of medication management processes in hospital or healthcare settings.
- Experience with application testing, troubleshooting, and production support.
- Strong analytical, problem-solving, and communication skills.
- Ability to collaborate with pharmacists, clinical stakeholders, and technical teams. Preferred Qualifications
- Active Epic Willow certification or proficiency, as required by the client.
- Experience with Epic Willow Inpatient and/or Willow Ambulatory.
- Knowledge of medication orders, formulary management, pharmacy inventory, dispensing, and medication safety workflows.
- Experience with EpicCare Inpatient, EpicCare Ambulatory, and medication administration workflows.
- Experience with pharmacy system integrations and healthcare interoperability.
- Familiarity with healthcare regulations, clinical documentation, and medication safety practices.
- Experience supporting Epic upgrades, implementations, and optimization projects. Education Bachelor's degree in Pharmacy, Healthcare Informatics, Computer Science, Information Technology, or a related field, or equivalent relevant professional experience.

📌 EPIC Willow Analyst (Canada)
🏢 W3Global
📍 Canada