Operations Supervisor, Distribution Center

About the Role

The Operations Supervisor provides hands-on leadership for the day-to-day operations of a distribution center team, with a primary focus on receiving and inbound operations. You will lead employees to safely and accurately receive, inspect, stage, and move healthcare products while meeting expectations for quality, service, productivity, and cost. This role plans daily work, assigns labour, monitors operational KPIs, coaches employees, and resolves issues that could affect product flow or customer service. You will also partner with other supervisors and departments to support efficient operations across receiving, inventory, outbound, narcotics, and other warehouse functions.

What You’ll Do

- Lead, coach, and supervise employees to achieve safety, quality, service, productivity, and cost expectations.
- Plan daily warehouse activities, assign labour, and adjust resources based on inbound volume and operational priorities.
- Oversee receiving operations, including unloading, inspection, staging, receiving accuracy, product integrity, and inbound workflow.
- Ensure products are promptly moved to appropriate temperature-controlled, restricted, or designated storage areas.
- Monitor operational KPIs and employee performance, identify barriers, and take action to improve results.
- Coach and develop employees, recognize performance, and address performance concerns as appropriate.
- Ensure team members are properly trained and follow standard operating procedures, quality requirements, and safe work practices.
- Investigate and escalate receiving discrepancies, product damage, temperature concerns, and other operational risks.
- Coordinate importation requirements,



product releases, receiving documentation, and related operational reporting.
- Partner with other supervisors and cross-functional teams to maintain efficient site-wide product flow.
- Support recruitment, onboarding, training, and development of new employees.
- Identify and support continuous improvement opportunities that strengthen safety, quality, productivity, and service.
- Serve as Site Security Officer and support site security requirements, controls, and follow-up.
- Serve as Health and Safety Lead, supporting inspections, investigations, corrective actions, and employee safety awareness.
- Act as Quality Person in Charge (QPIC) and/or Alternate Quality Person in Charge (AQPIC), as applicable, and support compliance with applicable Canadian requirements for controlled substances.
- Maintain the security of narcotics vaults, cages, and other controlled-access areas.

Basic Requirements

- 3+ years of relevant distribution centre, warehouse, receiving, logistics, or related operational experience, including demonstrated leadership capabilities.

Preferred Skills/Experience

- Previous experience leading or supervising employees in a distribution centre, warehouse, manufacturing, or logistics environment.
- Experience with receiving, shipping, inventory control, material handling, or warehouse operations.




- Experience working in a regulated, pharmaceutical, healthcare, or quality-controlled distribution environment.
- Experience monitoring warehouse KPIs, productivity, accuracy, quality, and service metrics.
- Experience with warehouse management systems, inventory systems, computers, and warehouse automation.
- Forklift, reach truck, order picker, or other powered industrial equipment experience.
- Strong attention to detail and commitment to quality and process compliance.
- Strong coaching, communication, problem-solving, and organizational skills.
- Ability to adapt priorities based on changing volume and operational requirements.
- Experience identifying or implementing continuous improvement opportunities.
- Experience supporting workplace health and safety programs.
- Familiarity with controlled substances, regulated products, site security, or QPIC/AQPIC responsibilities is an asset.

In-Office / Physical Requirements

This is an on-site distribution centre position. Must be able to work the assigned shift and adjust hours when operational needs require. Regularly works in an active warehouse environment and may spend extended periods standing or walking. Must be able to bend, reach, stretch, carry, and perform other physical activities required in a distribution environment. Must be able to lift and move up to 40 lbs. independently, with heavier items handled through team‑lifting practices. A transparent CPIC check may be required based on position and site requirements.

Compensation & Benefits

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several

📌 Operations Supervisor (Milton)
🏢 SDS McKesson Specialized Distribution Inc. / McKesson Distribution Spécialisée
📍 Milton