For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products. Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates activities between customers, vendors, and internal teams, maintains CRM/ERP records, and ensures timely, accurate service delivery. Manage repair, field service, and parts orders from initial request through completion Prepare detailed quotations including labour, materials, parts, and scope of work Review technical reports, drawings, and documentation to determine repair requirements Evaluate repair versus replacement options and provide cost-effective recommendations Coordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments Schedule and coordinate service work, repairs, and third-party services to meet customer timelines Monitor job progress and provide regular updates to stakeholdersEnsure required materials, parts, and resources are available before work begins Create and maintain work orders, bills of material, part numbers, quotations, and job records within CRM/ERP systems Support invoicing and job closure activities in collaboration with the Accounting team Serve as the primary point of contact for customer inquiries, concerns, and service updates Build and maintain positive relationships with customers, suppliers, vendors, and contractors Maintain compliance with company policies, procedures, and Health & Safety requirements Provide administrative support, project updates,



and assist with special projects and other duties as assigned High school diploma or equivalent Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role Advanced proficiency with Microsoft Office Suite Experience using CRM and/or ERP systems Strong interpersonal and relationship-building skills Ability to interpret technical reports, drawings, and repair documentation Experience preparing accurate quotations and managing order processes Customer-focused with the ability to manage multiple projects and deadlines in a fast-paced setting Post-secondary education in Business, Engineering Technology, Supply Chain, or a related field Experience in industrial, mechanical, pump, rotating equipment, or service-related environments Knowledge of repair, maintenance, or field service operations Experience creating bills of materials and managing inventory-related processes Understanding of job costing, pricing, and repair versus replacement analysis Familiarity with technical products, equipment repairs, and service workflows Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings As we continue to grow, we remain proud to support internal mobility and provide opportunities for employees to build rewarding careers within the organization. Competitive remuneration including base salary ($60,000-$70,600) Competitive vacation Paid personal day program Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays We regularly host social events and gatherings to foster togetherness and fun We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request. We use automated tools, including artificial intelligence, to help review applications efficiently.

📌 Medical Services Coordinator (Mississauga)
🏢 John Brooks
📍 Mississauga