Career Opportunities: SeniorAdministrator
- Miscrosoft Windows,Microsoft Servers RDS,Touch Services (185644) Requisition ID 185644-Posted 10/29/2026 Provide Level 2 remote support to end users. Resolve escalations from the Service Desk across operating systems, networks, applications and endpoint management, in the user’s language. Meet SLAs and keep unresolved complaints to a minimum.

Key Responsibilities
responsibilities Resolve Level 2 incidents and service requests escalated from the Service Desk, within SLA. Troubleshoot Windows 10/11, macOS, iOS and Android devices remotely. Diagnose network and connectivity issues: LAN/WAN, Wi-Fi, VPN, DNS/DHCP, TCP/IP and proxy/firewall-related access. Manage endpoints and identities: Intune, Entra ID/Azure AD, Active Directory, Group Policy, Okta/SSO, MFA and access provisioning. Support Microsoft 365 (Outlook/Exchange, Teams, OneDrive, SharePoint) and business applications, including installs and packaging requests. Escalate to Field Services, Network or Engineering teams with full diagnostics, and follow tickets through to closure. Document fixes and maintain knowledge-base articles, including in local languages, to raise first-contact resolution. Communicate clearly with users in English,



French, Spanish or Portuguese as the region requires, keeping them updated on progress and agreed follow-ups. Skill Requirements ~5+ years in IT support, with at least 3 years at Level 2. ~ Solid Windows OS, Microsoft 365 and Active Directory/Entra ID skills. ~ Solid networking fundamentals: TCP/IP, DNS, DHCP, VPN, LAN/WAN and wireless. ~ Experience with ITSM tools (ServiceNow preferred) and remote support tools (for example LogMeIn, TeamViewer, Nexthink). ~ Working knowledge of ITIL incident, request and problem management. ~ Fluent written and spoken language skills as listed for the location. Preferred Certifications such as CompTIA A+/Network+, Microsoft MD-102 or AZ-900, ITIL 4 Foundation, CCNA. Experience with macOS management, VMware/Citrix virtual desktops, or insurance or financial-services clients. Experience supporting users across several countries and time zones. Other Requirements Language

requirements:
Canada: fluent English and French LATAM: fluent English plus Portuguese, Spanish and French; Portuguese and Spanish are essential, French is strongly preferred #J-18808-Ljbffr

📌 SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services (Edmonton)
🏢 HCL CANADA INC. (Fy HCL Axon Technologies
📍 Edmonton