Job Description

Job Description
Title: Director of Maintenance and Building Operations Reports to: Chief Operating Officer Posting: 25-089 Department: Property Services Compensation: $110-130K annually, Commensurate with Experience Posting Closing Date: May 18, 2026 at Noon Organizational Focus: Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice. Summary of Position: The Director of Maintenance & Building Operations provides strategic leadership and oversight for all property maintenance and building operations across Pacifica Housing's portfolio. This includes preventative and corrective maintenance, team leadership, procurement, capital project support, and interdepartmental collaboration to maintain high standards of property service. Position's Primary Objectives: To ensure efficient and effective delivery of maintenance and building operations by leading a diverse team of maintenance professionals, developing systems and policies, and supporting the strategic goals of Pacifica Housing. Team Management Provide leadership and supervision to staff in a manner that motivates, empowers, guides, and directs them to be responsible and accountable; Support direct reporting managers through coaching, mentoring, guiding, problem solving, and professional development; Undertake regular check-ins, team meetings, and performance management as needed; Participate in recruitment, retention,



labor relations matters and oversee team performance management; while potential health and safety risks are identified, reported, and addressed with support from the relevant departments. Maintenance Administration and Service Delivery Help the Executive Team develop and implement department goals, targets, and operational requirements consistent with organizational objectives; Generate KPI reports related to Maintenance, utilizing the information to inform and improve processes and/or services; Support efforts to pursue continuous improvement in internal and external customer service; Participate in the annual budgeting process and budget management/control efforts; Oversee procurement processes for maintenance and ensure the appropriate use of quote requests, purchase orders, standing offers, RFPs, etc. while adhering to Pacifica Housing's procurement policy; Oversee the implementation of new systems that improve efficiency in service delivery; Collaborate with the Community Real Estate department on capital projects and new project delivery handovers that impact operations; Obtain and maintain current knowledge of maintenance services, approved standards, legislation, regulation, policies, procedures, trends, and be knowledgeable about efficient and cost effective requirements; Oversee Contractor management, sourcing out work as required within established procurement process ensuring explicit expectations and guidelines are set for contractors working on our sites; Receive and direct incoming correspondence,



approve invoices, ensuring adequate procurement processes are followed in accordance to Pacifica Housing policies and procedures; Maintain cooperative relationships with all Pacifica staff, contractors, tenants and clients; Preventative Maintenance Ensure site inspections are conducted annually and that corrective maintenance and capital projects are scheduled to address findings; Ensure suite inspections are conducted annually, documented, corrective maintenance action is scheduled as required, and tenancy issues observed are reported to tenant services; Support the completion of a maintenance schedule and track progress/completion of related activities. Corrective Maintenance Monitor the completion of service requests in an effective and efficient manner; Vendor & Contractor Management Monitor contractor performance against service standards, contract terms, and timelines; Ensure contractors working on Pacifica sites adhere to agency expectations around conduct, communication, safety, and privacy. Other duties as required including Ensure the maintenance and building operations team is keeping Pacific Housing's Asset Planner up-to-date based on inspections, suite turns and maintenance activities; Support efforts to promote interdepartmental collaboration and integration of services; while working with all departments and particularly supporting the Supportive Services department. Collaborate with the Community Real Estate department on annual updates to Capital Plans. Bachelor's Degree in Business Administration, Engineering, or relate fields.

Experience:
Minimum three (3) years experience in progressive maintenance leadership roles; preferably in residential or commercial property managemen

📌 Head of Operations Management (Quebec City)
🏢 Pacifica Housing
📍 Quebec City