Overview Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation. We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D; centers. American Colloid Company (ACC) , a Minerals Technologies company, is well known for establishing the global standard for premium foundry-grade bentonite and green sand molding materials for the metalcasting industry since 1927. Job Title: Customer Service Representative Competitive pay, commensurate with experience ~ Health/Dental/Vision plans ~Life Insurance ~ Short Term Disability & Long-Term Disability ~ Employee Assistance Plan While this position is responsible for the entire order management process from order placement through invoicing, another key focus is to build and maintain strong business relationships. We strive to provide our customers with prompt and accurate service to promote customer loyalty. Ensures delivery of world class customer service through quick and accurate processing of orders, communication, and coordinating with other departments to resolve customer inquires Enter, process,



acknowledge and follow-up on customer orders received via EDI and e‑mail. Verify pricing, lead times, load quantities (pallets and weight) and ensure timely entry, fulfillment, and delivery coordinates with our Global Shared Services team to maintain accurate pricing, promotions, and customer information. Act as liaison between external and internal customers; this includes, but is not limited to Sales, Accounting, Purchasing, Plant Operations and Logistics. Liaise with customers and carriers toschedule both shipment pick-up and delivery appointments Strives to create a great customer experience through building a rapport with customers, being reliable, focused on listening and responding in a timely manner. Reports, monitors and provides feedback to customers on complaints and corrective actions OE/Lean: Per department policy Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job. Customer Service experience; computer/data entry experience; At least 3 years experience as a Customer Service professional for a manufacturing company Proficiency with MS Office and Outlook a must; experience with Oracle and EDI a plus Excellent Customer Service,



written and verbal communication skills Must be reliable and able to work independently under minimal supervision Travel : Minimal While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times. Constant contact with individuals internal and external to the organization at all levels occurs via various methods of communication, typically including face-to-face discussions, web-conferencing, electronic mail, phone calls, written letters and/or faxes. Work Hours: Full-time hours required Artificial Intelligence in the Hiring Process We use technology, including artificial intelligence (AI)–enabled tools , to support certain aspects of our recruitment and selection process. These tools may assist with tasks such as reviewing applications, identifying candidates whose qualifications align with the role, scheduling interviews, or improving the overall efficiency and consistency of our hiring process. If you require accommodation at any stage of the hiring process, or if you have questions about the use of AI in recruitment, please contact us and we will work with you to meet your needs. Federal Applicant Information #

📌 Customer Service (Brantford)
🏢 Minerals Technologies
📍 Brantford