For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. The Shelter Worker at The Salvation Army’s Nanaimo New Hope Centre plays a pivotal role in providing compassionate care, support, and assistance to individuals experiencing homelessness and seeking refuge within the shelter. Shelter Workers contribute to creating a safe, welcoming, and respectful environment that upholds the core values and mission of The Salvation Army. Working at the front desk, the Shelter Worker is the touchpoint for all staff, clients, visitors, volunteers, and programs at the NHC. Promotes the independence, safety, and overall quality of life of those in care of the NHC. Fosters a welcoming and supportive atmosphere within the shelter. Receives clients and visitors, and monitors access to the facility. Assess clients’ immediate needs and any potential safety concerns. Ensures the safety and security of all clients and staff within the shelter facility. Implements emergency protocols as needed, such as fire drills or evacuation procedures. Distributes bedding, blankets,



and hygiene supplies in accordance with policies and procedure. Carries out inspection/security checks of property and grounds in accordance with policies and procedures. Completes necessary paperwork and data entry as required by the organization. Collaborates with fellow shelter workers, case managers, and other professionals to ensure a holistic approach to client care. Collaborates with kitchen staff to ensure a smooth meal service process. Respects and maintain the confidentiality of client information and personal stories. Records, tracks, maintains, and reports all client related data (ie. financial, housing, occupancy & vacancies, case management, internal and external statistics, etc.) Manages client medication in accordance with policies and procedures. Acts as a secure and supportive presence in the facility while monitoring behavior, basic structural and operational conditions as per policies and procedures. May help support, deliver, or facilitate programming for shelter clients, including approved community resources (ie: VIU or VIHA programs) and/or internal resources (ie: sharing a skill or hobby) in accordance with operational capacity and needs of the shelter, and in consultation with the NHC management.



Ensures the public areas are maintained according to NHC standards. Attends all staff meetings and training seminars related to agency services as requested. May be exposed to sharp objects, chemicals, bodily fluids, or infectious diseases. The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct. High School Graduation or equivalent required.
· Post secondary education (Certificate, Diploma, Degree) in relevant field (Social Work, Psychology, Counselling, Mental Health & Addictions) preferred. Transparent TB Skin Test required. Criminal record clearance through the BC Criminal Records Review Program required. Valid Occupational First Aid Level 1 or equivalent an asset. Valid Class 5 Driver’s License an asset. Valid WHIMS certificate an asset. Completion of NHC mandatory, especially ARMATUS abuse training, required. Minimum of six (6) months experience in related field (mental health and addictions) including experience with frontline work in a social service setting. Fundamental understanding of homelessness, poverty and addiction and barriers faced by NHC clients. Knowledge of available community resources in Nanaimo Highly proficient on computer; fluent in Microsoft Excel. Flexible and creative. Part Time
- 19:30-23:30 Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

📌 PT Shelter Worker (Nanaimo)
🏢 The Salvation Army Canada and Bermuda Territory
📍 Nanaimo