As 2P Order Operations Consultant you'll help support and improve programs that shape the customer experience after purchase. You'll bring an analytical mindset, strong problem-solving skills, and a collaborative approach to identify opportunities and help drive meaningful improvements. Daily Operations & Inbox Management: Manage daily operational inbox activity, including vendor questions, order issues, store inquiries, customer contact centre escalations, and other customer-impacting concerns. Support day-to-day vendor management, DSCO execution, vendor follow-ups, and operational issue resolution across purchase orders, inventory updates, acknowledgements, ASNs, cancellations, and other dropship execution gaps. Partner with the Transportation team to support order tracking with carrier partners, helping investigate delivery status impacting Online Assortment orders. Surface recurring issues, operational gaps, manual work, and exception patterns for deeper investigation, reporting, automation, or process improvement. 2-4 years of experience in eCommerce operations, vendor operations, marketplace, dropship, supply chain, customer support operations, or a related field. Strong ability to manage high-volume operational inboxes, triage incoming issues, and follow through on time-sensitive escalations. Experience working with vendors, stores, contact centre teams, or cross-functional business partners to resolve operational issues.



Experience working across three iconic Canadian retail brands
- Canadian Tire, Sport Chek, and Mark's
- with exposure to different operating models, vendors, and customer experiences. A role with meaningful impact on customer experience, sales, website experience, and a positive vendor experience across the 2P program. Comprehensive perks and retirement programs Performance incentives, Continuing Education Programs Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward.

We offer
competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees.

📌 Operations Specialist (Toronto)
🏢 FGL Sports
📍 Toronto