Lead MacEwan University’s Residence front desk in Edmonton with scheduling, customer service, and staff coordination across a 24/7 operation. This full-time replacement term runs six months.

Reporting to the Supervisor, Front Desk and Guest Services, you will coordinate daily front desk operations. The role supports residents, guests, and the campus community through coaching, training, schedules, and recruitment assistance. Strong organization, communication, and problem-solving skills are essential.

Key Responsibilities:

- Coordinate daily Residence front desk operations
- Prepare schedules and arrange necessary shift coverage
- Coach casual student staff on procedures
- Investigate pending tasks, events, and work orders
- Liaise with Facilities,



contractors, and office visitors

Requirements:

- Post-secondary diploma in a related field
- At least two years of progressive customer service experience
- Solid leadership, organizational, and time management skills
- Excellent communication, listening, and problem-solving skills
- Microsoft Office proficiency, including Word, Excel, and Teams

Use leadership, scheduling, and customer service expertise to support consistent Residence front desk operations at MacEwan University.

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📌 Residence Front Desk Lead (Edmonton)
🏢 MacEwan University
📍 Edmonton