Endoscopy Receptionist | Royal Free London NHS Foundation Trust Royal Free London NHS Foundation Trust The endoscopy unit at NMUH is a busy department with up to 4 diagnostic lists running at any given time. The administration team for Endoscopy comprises of 9 staff including 6 waiting list coordinators, 1receptionists and 2 admin assistants. The post holder will carry out a range of specified activities in the support of Outpatients Clinics centralised services, providing efficient clinical administrative and clerical support in line with service requirements. The post holder will also provide a quality reception service for all users of the Outpatient-based services and the Trust. The post holder will possess transferable skills in all areas of clinical administrative and clerical functions to enable them to support the patient pathway and to increase resilience across the Clinical Administrative and Clerical services. North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICs’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICs infrastructure for making shared decisions and agreeing shared approaches.



We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities. Undertake reception duties and be the first face to face patient contact. body language. Deal with any telephone queries in a welcoming but prompt and productive Provide a customer focused service to patients and be able to communicate effectively and appropriately with patients and all levels of staff. Assist with booking services for patients e.g. transport and internal and external link workers. To be responsible for the timely processing and distribution of all incoming correspondence relating to patient appointment administration. Retrieve health records as requested by members of the team: ensuring that all Health Records, provided for clinical administrative purposes, are prepared to departmental standards. Use the hospital PAS system (Careflow) to ensure that all data is correctly and escalated any that need correction to PPCs and team lead. Deal with straightforward queries using systems available, escalating more complex queries to the PPC for investigation. Where possible, resolve complaints from patients, primary care, and other staff; or refer onwards to senior members of the admin team.

📌 Endoscopy Receptionist | Royal Free London NHS Foundation Trust (Edmonton)
🏢 Royal Free London NHS Foundation Trust
📍 Edmonton