We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness. With 74% of ZayZoon customers reporting reduced financial stress, we know our solutions help lead to happier and more productive employees. Join us in shaping the future of employee financial wellness and building services that address the immediate needs of today's employees. We're fully remote and hire across Canada and the U.
As a Client Account Manager at ZayZoon, you'll be the trusted partner for some of our largest and most complex clients. You'll get to know their business, their people, and what success looks like to them, then help them get the most out of ZayZoon. You'll have real ownership over your accounts, a team that has your back, and room to shape how we manage and grow client relationships as we grow. Grow your accounts by spotting where clients could get more from ZayZoon and building a plan for each one to increase usage and long-term value Step in when tricky issues come up, including support queries and escalations, rallying the right people internally and seeing things through until the client is taken care of Bring the client’s voice to Sales, Product, Marketing, and Customer Care by sharing feedback, testing new offerings, and helping improve how we work Build lasting partnerships that keep clients with us, keep accounts in good standing, and turn into success stories worth sharing Help the whole team get better by sharing what works, keeping our resources current, running training sessions,



and smoothing out workflows 2+ years in a client-facing role where you built relationships, grew accounts, and helped clients get more out of a product ~ Experience managing your own book of clients, finding upsell opportunities, and working with internal teams to solve problems ~ Comfort turning data into explicit, practical recommendations for clients ~ The judgment to balance urgent client needs with longer-term growth work, and to know which one needs you right now ~ Familiarity with CRM and ticketing tools like HubSpot, Intercom, or Jira Research shows that while men apply to jobs when they meet an average of 60% of listed criteria, women and other marginalized folks tend to only apply when they check every box. Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors
- our jobs are fully remote, forever Flexible Time Off: Whether it's a longer vacation to explore new horizons, a series of short breaks for regular rejuvenation, or stepping away for a new level of mastery in a skillset
- our 'You-do-You' time off program caters to the diverse and evolving lifestyles of our team with a maximum of 5 weeks vacation Instant

Benefits:
All full-time employees get access to medical, vision, and dental benefits from their very first day including increased mental health coverage and a wellness stipend Plus: Inclusive parental leave top-up, earned wage access, real time market data for salaries, a supportive culture for lifelong learners and more

📌 Account Manager (Quebec City)
🏢 ZayZoon
📍 Quebec City