Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide. The Case Manager ensures the well-being of members/patients and guides them through their healthcare journey. As part of a specialized team, including Case Coordinators, physicians and nurses, the Case Manager optimizes clinical quality and ensures high member satisfaction across various Teladoc service lines. Assignments may focus on Health Navigation, Mental Health, or other areas based on expertise with the expectation that the case manager will be flexible and cross-trained in all applicable areas. Serve as the initial clinical contact for members/patients. Direct members/patients to appropriate Teladoc services based on their medical condition. Collect comprehensive health histories and document relevant medical data. Communicate clearly with members about service progress, ensuring high customer service levels. Review complex medical issues and ensure the accuracy of clinical summaries/reports. Meet service standards for case progression, quality, and member satisfaction. Help select appropriate specialists using Teladoc’s database. Maintain accurate provider information in the system. Conduct quality reviews to ensure thorough documentation. Escalate case-related questions/concerns to Operations Leaders and the Medical Director(s). Support special projects and activities as needed.



5+ years’ nursing, occupational therapy or social work experience ~ Bilingual
- English and French, both verbal and written ~ Direct care experience and strong clinical knowledge base ~ Quality driven with a focus on flawless customer service delivery ~ Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat); EMR and SaaS applications to search for information and enter data an asset ~ Multiple provincial nursing licenses are an asset (where applicable for the specific role) ~ telephone, email, and chat ~ Able to work a flexible schedule with occasional evening requirements Bachelor's or Master's degree in nursing, occupational therapy, or social work, or other equivalent degree with 5+ years’ experience Office Remote Hybrid (Office & Remote) Travel: None Teladoc Health will make reasonable accommodation for the known physical or mental limitations of an otherwise qualified individual in line with company policy. Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Impactful, Connected Healthcare:



Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients. Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health. Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey. Growth and Innovation: We are growing rapidly
- Come grow with us and support our expanding mission to make healthcare more accessible. Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. Teladoc Health Canada, Inc. uses artificial intelligence-assisted tools as part of our recruitment process, including to screen and evaluate candidates. These tools support, but do not replace, human judgment. We are committed to equal employment chance regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at Recruitme

📌 Case Manager, Bilingual (Toronto)
🏢 Teladoc Health
📍 Toronto