Serve Alberta energy customers remotely through phone, email, and live chat while applying analytical skills and sound judgment. Calgary proximity is required.

At ENMAX, Customer Service Representatives provide first-contact resolution for inquiries about bills, services, products, and current connections. This primarily remote role requires a private workspace and residence within 45 minutes of Calgary headquarters. You will explain account information clearly while balancing accuracy, quality, efficiency, and customer experience.

Key Responsibilities:

- Deliver professional service across phone, email, and live chat
- Resolve inquiries involving bills, products, services, and new connections
- Explain account details, policies, options, and processes clearly




- Escalate complex calls through support and escalation teams
- Recommend solutions matching identified customer needs

Requirements:

- High school diploma or G.E.D.
- At least one year of customer service experience
- Analytical skills, good judgment, and customer sensitivity
- Minimum typing speed of 40 words per minute
- Flexible availability for rotational shifts and private workspace

Bring customer service, computer navigation, problem resolution, and consultative sales skills to ENMAX’s Calgary-area energy support team.

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📌 Remote Energy Customer Service Representative (Calgary)
🏢 ENMAX
📍 Calgary