Housing Applicant Services Clerk
- Nine Month Wellington County consistently ranks as one of the safest communities in Canada and is home to vibrant economies, active and inclusive communities, and beautiful landscapes. We are committed to building and maintaining a respectful, inclusive and equitable workplace that is representative of the community we proudly serve. The County is looking for individuals who are committed to public service, enjoy collaborating with others and share the County’s values. The County offers a generous compensation, benefits and pension package. Posting ID: 2645
- this recruitment is for an existing vacancy Department: Social Services Division: Housing Services Position Type: Nine Month Full Time Contract Work Hours: Monday to Friday, 35 hours per week: regular schedule is 8:30 am
- 4:00 pm onsite/in-person; the County of Wellington is an employer that provides service onsite. The Housing Applicant Services Clerk works on a scheduled rotation to provide first level contact with clients and is responsible for supporting the delivery of client services which includes accounts receivable, reception and centralized wait list processes for the Housing Services Division. The Housing Applicant Services Clerk also supports the subsidized housing application renewal process, provides support to applicants and community partners as well as assists in providing individuals and families with information and referrals. Provide general customer service to clients and members of the public, including responding to walk-ins, and answering and directing a high volume of telephone calls,



and email inquiries in a qualified and welcoming manner. Data entry into Housing databases. Receive, process and balance rent and other non-rental accounts receivable by payment of post-dated cheques, cheque, interac, money order and cash for amounts totaling approximately $85,000 monthly. Assist individuals and families in completing applications and forms both online and paper based. Process applications by following the legislative requirements under the Housing Services Act, Residential Services Act and Regulations as well as guidelines, County policies and procedures for eligibility on the CWL for all prescribed Housing Providers in Guelph and Wellington County. Process monthly annual updates by verifying previously approved applicant eligibility based on eligibility criteria, policies, and procedures. High school graduation, plus additional programme of over six months and up to one year in business administration, accounting, human servicesor related field. Over six months related experience in business administration, accounting functions and human services. Experience in customer service is preferred. Accounting skills required, with demonstrated ability for accounts receivable including pre-authorized payments, debit and money orders.



Knowledge of the Housing Services Act and Regulations, Residential Tenancies Act and other related legislation. Ability to apply established methods or procedures, such as referring to legislation, manuals, policies and procedures. Excellent customer service skills and the ability to work with a diverse client group in a professional manner. Working knowledge of Microsoft Office and database software. Knowledge of residential maintenance and community agencies would be an asset. Extended Health Care, Emergency Travel Assistance, Dental Care; Pension: As a non-full-time (NFT) employee of an OMERS employer, you are eligible to elect to join the OMERS Pension Plan at any time. Medical Responsibility Time: Prorated and accrues at 1 day/month. Vacation: Accrues to start at three weeks/annum; increases based on length of service. Union Dues: Payable to CUPE Local 973 at a rate of 1.964% of gross earnings. The County of Wellington is committed to providing inclusive access and accommodations for disabilities throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accommodation for a disability through the recruitment process, please let us know and we will work with you to meet your needs. Personal information is collected pursuant to the Municipal Freedom of Information and Protection of Privacy Act and will be used only to evaluate the suitability of applicants for employment. #

📌 Housing Applicant Services Clerk (Wellington County)
🏢 County of Wellington
📍 Wellington County