We are seeking a detail-oriented and customer-focused Disability Claims Administrator to join our Vancouver office . This hybrid role offers the flexibility of working remotely while requiring in-office presence two days per week to collaborate with colleagues and support our clients effectively. The Disability Claims Administrator is primarily responsible for calculating and issuing long-term disability benefit payments. This includes interpreting contractual provisions to determine benefit entitlement including offsets and tax requirements utilizing the payment and management systems. The Disability Claims Administrator will be handling all calculation related inquiries and managing the maintenance of long-term disability claims in accordance with contractual and corporate policies. For new claims, complete the financial information including the initial benefit calculation, the DLR and waiver reserve set up Calculate and issue long-term disability benefit payments Explain benefit calculations and payments, including tax issues to customers over the phone or in writing For maintenance of long-term disability claims, request and assess medical updates, verify other income calculations, and follow ups as required Other administrative and financial duties in support of claims teams as required Handling data verification and exception reports to resolve system discrepancies Team player with demonstrated customer service skills Proficient in using Microsoft (Outlook, Word, Excel)



and possess the aptitude for learning additional industry-related software Ability to remain flexible, work as part of a team as well as independently Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full time or part-time permanent team member: Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being. Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day. Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

📌 Database Admin (Vancouver)
🏢 Canada Life Group
📍 Vancouver