Bilingual French Inbound Customer Engagement Associate needed for a 4 month contract chance with SAP Canada located in Vancouver, BC . ~ Bilingual French writing and speaking ~ Hours 7-4 or 8-5 Monday-Friday(Several times a year will start at 5AM to cover Barbados) ~ Software/Technology Experience highly sought ~$Customer support experience This team responds to inbound inquiries via chat, phone and email by ascertaining the nature of the inquiry (prospective customer, service or general inquiry); obtaining lead qualification information from prospective customers (for campaign response inbound), researching (SAP systems and online) and routing to appropriate lead qualification team; answering questions or routing general / customer service inquiries to the appropriate team for follow-through. Establishes rapport, politely and professionally probes for information and continuously works towards an exceptional customer experience, resulting in high levels of satisfaction. Answering inbound Chats, phone calls and emails. Managing and organizing leads that come through SAP inbound channels Inputting leads into SAP CRM and other marketing automation tools in a timely manner Providing customer service by responding to inquiries received and/or routing to the appropriate team for resolution in a timely, courteous and professional manner Quickly identifying potential escalations and immediately routing them to their manager for quick action A BBA, BComm, or BA graduate (minimum). Excellent customer support and communication skills. Proficient in MS Office. Previous phone skills or customer service experience is an asset.



Yoh's network of client companies has been employing professionals like you for over 65 years in the U.
Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive prospect available to you. Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) ~ Health Savings Account (HSA) (for employees working 20+ hours per week) ~ Life & Disability Insurance (for employees working 20+ hours per week) ~ Employee Assistance Program (EAP) ~401K Retirement Savings Plan ~ Referral Bonus Programs ~ Certification and training opportunities Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the

job description
. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit to contact us if you are an individual with a disability and require accommodation in the application process. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information. #

📌 Bilingual French Inbound Customer Engagement Specialist- Hybrid (Vancouver)
🏢 Yoh
📍 Vancouver