Lead regional IT service delivery across North America from Canada’s Mountain Time Zone, using ITIL expertise and customer-focused leadership. Own reliable services and user experience. This senior, business-facing manager connects global IT strategy with local business execution. You will oversee multi-site services, major incidents, service governance, vendor performance, and operational readiness. The role supports continuity, change adoption, and measurable improvement across regional priorities.

Key Responsibilities
Own end-to-end IT services across regional sites Lead major incident escalations and business-facing communication Facilitate service reviews, reporting,



and stakeholder feedback Drive continuous improvement plans and ITIL-aligned governance Coordinate service transitions, vendors, and operational readiness

Requirements:
Typically 10+ years in IT service delivery Experience managing regional or multi-site IT environments Robust ITIL service management framework background Knowledge of service metrics, reporting, and core IT services Willingness to participate in major incident on-call escalation Bring regional leadership, ITIL governance, and service improvement expertise to dependable North American IT operations. #J-18808-Ljbffr

📌 Regional IT Service Delivery Manager (Montreal)
🏢 Davies
📍 Montreal