We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type
Full Time The Service Coordinator is the primary point of contact for responding to client inquiries and issues. This includes resolving all inquires and issues and identifying root causes to ensure permanent resolution for assigned Clients. Provides secondary support for other Service Coordinators in their local “pool”. Share this information with the leadership and client service team in order to strengthen our client relationships. Ensure clients are completely satisfied with the response and resolution to their inquiries and complaints. Research, respond and resolve complex client inquiries and issues such as information on import permits, refunds/amends, duty and tax calculations. Research, respond and resolve general inquiries such as how to complete import documentation, classification, billing/invoice, providing release information and other general questions.



Respond to client issues and opportunities for improvement, including but not limited to: incorrect HS classification, slow release, incorrect billing codes or other invoicing concerns, missing paperwork, client process improvement needs. Process credits/rebills & determine write off/collection issues within prescribed guidelines and process B2 refunds or amends. Maintain up to date client and contact information and monitor client satisfaction based on information collected on the surveys. Other duties as assigned by management. A solid foundation of operating systems knowledge Proficient in Windows-based applications Be familiar with industry related websites to search for information to provide to clients WORK EXPERIENCE – MINIMUM REQUIRED Associates Degree or post-secondary education Customer First Focus Inclusion and Collaboration Livingston is an equal chance employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process.

📌 Medical Services Coordinator (Quebec City)
🏢 Livingston International
📍 Quebec City