Work

Location:
Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $81,600
- $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Role Overview The Software Engineer II provides hands-on technical support for business-critical applications and platforms serving a large retail branch network. The role is responsible for investigating and resolving production issues across desktop services, web applications, and mainframe-connected systems, maintaining reliable and secure technology services, supporting releases and operational activities, and partnering with engineering, infrastructure, business, and control teams to deliver effective solutions. The supported environment spans both long-established and current technologies, and the role requires comfort working across the full stack rather than within a single layer.

Key Accountabilities

Investigate, troubleshoot, and resolve medium to moderately complex production incidents, service requests, and user inquiries, acting as an escalation point for front-line support teams. Analyze application logs, system behaviour, alerts,



and technical dependencies to identify root causes and restore service efficiently. Diagnose and resolve issues with Windows services and applications deployed across a large managed device fleet, including device configuration, registry, environment, and system-level conditions on remote endpoints. Investigate connectivity, session configuration, and access issues for mainframe systems reached through terminal emulation software. Monitor application and platform health, identify recurring issues, and recommend improvements to reliability, performance, scalability, and operational efficiency. Support application configuration, administration, maintenance, deployment, and release activities in accordance with enterprise standards, including software packaging and distribution to managed devices. Work closely with software engineering, infrastructure, release management, security, and business partners to diagnose issues and coordinate timely resolution. Participate in incident, problem, and change management processes, including documenting findings, remediation steps, and known errors. Validate changes and releases through appropriate testing and regression activities before production implementation, including validation on pilot devices ahead of broader rollout. Make reviewed code and configuration changes to supported applications where appropriate,



rather than routing all defects to development queues. Create and maintain technical documentation, operational procedures, troubleshooting guides, and knowledge articles. Identify opportunities to automate recurring support activities and improve monitoring, diagnostics, and operational processes. Contribute to technology currency activities, including framework and dependency upgrades, and the testing and validation that accompanies them. Escalate significant risks, service impacts, and unresolved technical issues through appropriate channels. Contribute to knowledge sharing across the team and support the development of consistent engineering and support practices. Participate in a rotating on-call schedule and occasional out-of-hours release support. Maintain awareness of emerging technologies, engineering practices, security requirements, and enterprise standards relevant to the supported environment.

Qualifications and Skills

Strong troubleshooting, analytical, and problem-solving skills across applications and supporting technology components. Experience supporting enterprise applications or platforms in a production environment. Ability to read and interpret application and system logs and use monitoring or diagnostic tools to investigate issues. Working knowledge of the software development lifecycle, release management, incident management, and change management practices. Working knowledge of scripting or programming languages and SQL; experience with automation is an asset. Understanding of application architecture, APIs, databases, infrastructure, and system integrations. Robust written and verbal communication skills, with the ability to explain technical issues clearly to technical and non-technical stakehold

📌 Software Engineer II Full Stack (Toronto)
🏢 TD Bank Group
📍 Toronto