The Sensplex Facilities are seeking a skilled and motivated qualified to join our Operations team as a Supervisor. Reporting to the Arena & Facility Manager at the Bell Sensplex, the Operations Supervisor is a key member of our team, ensuring the highest levels of customer service and quality maintenance at our world class facility. As an experienced supervisor, you will provide guidance and leadership to a team of facility operators whose collective goal is to provide an exceptional customer experience while ensuring a safe environment for patrons and workers alike. This is a replacement role. Responsible for managing facility operations and custodial staff to ensure building objectives are met to the highest possible standards. Responsible for the daily operation and maintenance of the facility and all systems. This includes, HVAC, sound, lighting, ice making and maintenance, fire protection, safety, scoreboard, communication etc. Ensure proper building standards are maintained Assist Program Coordinator with requests and provide excellent customer service Ensure setup requirements and technical requirements for events are executed per specifications Responsible for ensuring that the assembly and disassembly of the facility are properly executed as dictated by programs and events Responsible for maintaining accurate inventory of equipment, furniture, and supplies Assist with annual maintenance projects Other duties as assigned by the Director of Operations, Sensplex Facilities Perform other duties as required from time to time at the request of the Director of Operations,



Sensplex Facilities Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures Training Responsible for completing on-line training modules as required, including, but not limited to: Accessibility for Ontarians with Disability (AODA), Back & Lifting Safety Training May also be required to attend on-site training sessions as scheduled (eg. customer service). Minimum 2 years’ previous experience in recreation facility as a supervisor Ice making expertise (ORFA Certified Ice Technician designation is an asset) Experience in HVAC systems and refrigeration plans (ORFA basic refrigeration an asset) Experience performing maintenance, janitorial and other facility operational duties Excellent organizational, customer service, and decision making skills Must be able to work flexible hours including evenings, weekends and holidays ~ Bilingualism (English & French) is preferred The Sensplex Facilities, an affiliate of the Ottawa Senators Hockey Club, are Ottawa’s premier destinations for hockey, sports, and community events.



Our three state-of-the-art locations, Bell Sensplex, Richcraft Sensplex, and Cavanagh Sensplex, serves as hubs for athletes, teams, and families looking for top-tier ice surface, fieldhouse, training programs and recreational opportunities. Employees will have the opportunity to work in a unique industry, with access to to memorable fan experiences, and exclusive perks such as: staff tickets to games and events, partnership discounts (Goodlife, etc.), and free on-site parking
- along with the chance to contribute to an organization that takes pride in its people, its performance, and its community. This role is eligible for a comprehensive benefits package, including health, dental, wellness subsidy, and retirement programs. Active social committee, which hosts multiple large-scale events throughout the year. Salary ranges are determined through a wide variety of factors including but not limited to market data, internal equity, education, relevant experience, knowledge, and applicable skillset. Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11
- Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities. SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes.

📌 Operations Supervisor, Bell Sensplex (Ottawa)
🏢 Senators-Sports-
📍 Ottawa