Overview Pacific Oral Surgery is a premier Oral and Maxillofacial Surgery practice dedicated to delivering exceptional and safe patient care, surgical precision, and a compassionate experience. Dr. Bikey and the team at Pacific Oral Surgery are seeking an enthusiastic, patient-focused full-time Practice Manager to join our amazing team. The Practice Manager will oversee the day-to-day operations of our practice, optimizing high-quality patient care and efficient workflows, and will support the continued growth and success of our practice. This role bridges clinical excellence and administrative efficiency and will play a vital role in fostering an efficient, professional, and welcoming environment for both staff and patients. A successful Practice Manager at Pacific Oral Surgery will:
- Support our team’s passion and strengthen how team members support each other, so they can dedicate themselves to exceptional patient care.
- Combine an understanding of clinical and administrative best practices with strong leadership that helps the team grow.
- Have a growth mindset toward operational challenges and the poise to navigate sensitive conversations with firmness, empathy, and integrity. At the highest level, success in this role means the surgeon can focus 100% of their energy on clinical care and surgical excellence, confident that the team members, operations, business, compliance, and schedule are entirely taken care of. Outline of Primary Responsibilities 1. Team Leadership & Staff Management
- Recruit, train, onboard, and evaluate administrative and clinical staff.




- Manage staff schedules, workflow, and payroll.
- Foster a positive, collaborative, and skilled workplace culture.
- Act as a positive role model, celebrate success using a collaborative approach and foster open, productive relationships.
- Organize staff meetings and continuing education sessions. 2. Operations & Patient Care Management
- Oversee daily front-office and back-office clinic operations to maintain optimal patient flow and minimize wait times.
- Ensure strict adherence to infection control, HIPAA/privacy standards, and surgical safety protocols.
- Address and resolve patient inquiries, feedback, or complaints in a timely, empathetic manner. 3. Financial & Revenue Cycle Oversight
- Oversee patient billing, collections, treatment estimates, and insurance claims submission/appeals.
- Manage insurance pre-authorizations.
- Monitor key performance indicators (KPIs), clinical budgets, operational expenses, and identify opportunities to improve efficiency. 4. Facility & Inventory Management
- Coordinate inventory control for surgical supplies, implants, medications, and office equipment.




- Maintain vendor relationships and service contracts for specialized surgical equipment (e.g., CBCT, digital x-rays, anesthesia equipment and monitoring).
- Ensure clinic cleanliness, safety standards, and proper hazardous waste disposal compliance. Qualifications
- Leadership: Exceptional interpersonal, communication, conflict resolution, and leadership skills. Experience with coaching, conflict resolution, and performance management. Proven ability to build and nurture relationships at all levels.
-

Experience:
Minimum 2 years of dental office management experience is preferred (prior experience in Oral Surgery or dental specialties is strongly preferred).
-

Education:
Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent combination of education and clinical management experience).
- Insurance Knowledge: Strong understanding of both dental insurance billing, pre-determinations, and treatment coding.
- Software: Proficiency with Tracker practice management software and standard office software. We would like to express our appreciation to all potential candidates for their interest. We look forward to receiving your resume. All resumes will be kept confidential and only qualified candidates will be contacted. Pay: From $80,000.00 per year

Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Tuition reimbursement
- Vision care Work

Location:
In person

📌 Practice Manager (Victoria)
🏢 Pacific Oral Surgery
📍 Victoria