What Would You Be Doing?
• Responsible and accountable for the operational performance of all services, to ensure they match and/or exceed targets.
• Continuously identify and implement operational best practices
• Adjust and monitoring scheduling based on demand requirements to ensure efficient operational staffing levels
• Ensure delivery of client obligations and promises including day to day service levels, customer experience and quality measures
• Oversee customer relations management to ensure expectations are being met and identify areas for improvement
• Oversee and ensure that all cash and audit procedures are being followed
• Prepare reports, analyze and investigate any discrepancies in a timely manner
• Responsible for assisting with recruitment, training, coaching, mentoring and retention of staff
• Communicate and engage employees to ensure they understand company and client expectations on customer service, problem resolution processes, and products and services offered
• Manage labour costs based on business demands to ensure targets are achieved
• Other ad hoc duties and projects as assigned by management What are the Working Conditions?




• 24/7/365 operation with constantly changing demands and challenges
• May be required to work various shifts including evenings and weekends
• Sit, stand, and walk for extended periods of time
• Administrative and computer work required What Are We Looking For?
• 1-2 years of experience in a Supervisory/Team Lead capacity
• Demonstrated exceptional customer service skills
• Proficient in Microsoft Excel/Word/Outlook, and Chrome
• Previous customer care, tourism, hospitality and/or food & beverage experience preferred
• Excellent communication and organizational skills
• Solid interpersonal skills with a focus on compassion, articulate conversation, and sincerity
• Ability to balance workload with busy and slow times
• Ability to pass a criminal background check and all airport screening processes
• Valid Class 5 drivers license and clean abstract What Will Set You Apart?
• Enthusiasm for on-going learning, coaching, and training
• Results-oriented individual, focused on accuracy, customer relatio

📌 Supervisor - West (Vancouver)
🏢 Indigo Park Canada
📍 Vancouver