Lead guest service and sales at The NOW Massage Midtown Raleigh and Wake Forest as an Assistant General Manager supporting Experience Guides.

This leadership role mentors Experience Guides and keeps facility operations running smoothly. You will serve as acting management when the General Manager is absent, address guest concerns, and support team performance. The position emphasizes communication, coaching, scheduling, and operational accountability.

Key Responsibilities:

- Lead Experience Guides through mentorship, coaching, and feedback
- Serve as acting management during General Manager absences
- Resolve guest complaints and support guest satisfaction
- Develop schedules and maintain appropriate staffing levels
- Collaborate with Leadership to improve facility operations

Requirements:

- Sales and service-related experience
- Key-holder or lead supervisory experience preferred
- Excellent guest service and communication skills
- Problem-solving and troubleshooting abilities
- Adaptable availability for evenings, weekends, and holidays

Bring sales leadership, coaching, and guest service expertise to The NOW Massage while supporting team performance and facility needs.

📌 Assistant General Manager The NOW Massage (Canada)
🏢 The NOW Midtown Raleigh
📍 Canada