Shape the PetSmart pet parent experience with strong communication, service leadership, and operational focus. This full-time position requires schedule flexibility.

As an Experience Leader, you guide associates and customers across salon, training, hotel, day camp, live pet sales, and adoptions. You support safe, healthy pets while maintaining store standards and executing company policies. You also coordinate staffing, events, services, and daily priorities.

Key Responsibilities:

- Oversee pet parent experiences across PetSmart services
- Assist reservations for hotels, salons, and training
- Execute store events and marketing activities
- Conduct monthly Services Walks for policy compliance
- Act immediately when sick or injured pets need care

Requirements:

- Three to five years in customer-focused experience or retail leadership
- Flexible schedule, including evenings, weekends, and holidays
- Robust organizational skills and attention to detail
- Strong written and verbal communication skills
- Ability to stand, walk, climb ladders, and lift

Use customer-focused leadership, service coordination, and clear communication to deliver safe experiences for pets and their parents.

📌 PetSmart Pet Parent Experience Leader (Canada)
🏢 PetSmart
📍 Canada