Handle urgent, high-stakes guest and host cases as a Senior Escalation Support Specialist in Toronto, using judgment and communication skills.

Teleperformance seeks a Senior Specialist for its client’s Community Support team. You will manage complex cases, mediate between parties, explain policies clearly, and deliver positive outcomes. This regular, full-time position is 100% in office at 75 Eglinton Ave E.

Key Responsibilities:

- Own complex, high-value, and urgent escalations end to end
- Serve as the contact for guests and hosts
- Mediate disputes and negotiate effective resolutions
- Make financial decisions when circumstances require discretion
- Share insights on tools, processes, and policies

Requirements:

- Minimum 24 months of call center or higher-level customer service experience
- Experience handling complex, high-stakes casework
- Advanced conflict resolution, negotiation, and active listening skills
- High School Diploma or equivalent and fluent English
- Availability for weekends, holidays, and changing shifts

Apply your analytical thinking, empathy, and sound judgment to resolve sensitive community cases for Teleperformance in Toronto.

📌 Senior Escalation Support Specialist (Canada)
🏢 Teleperformance Spain
📍 Canada