Manage customer orders and supply issues as a Customer Supply Chain Representative supporting Maple Leaf Foods customers and teams. Use Excel, SAP, and analysis daily.
This Customer Supply Chain Representative serves as the primary contact for order-to-delivery activities across an assigned customer portfolio. You will collaborate with buyers, Customer Business Teams, Transportation, Accounts Receivable, and Sales Execution. The work focuses on customer satisfaction, delivery coordination, discrepancy resolution, inventory allocation, and process improvement.
Key Responsibilities:
- Manage orders against lead times, quantities, and shipping schedules
- Align deliveries with inventory resupply information
- Resolve delivery failures and invoice discrepancies
- Coordinate shipments and delivery appointments with customers
- Lead continuous improvement using Six Sigma tools
Requirements:
- Post-secondary education or equivalent relevant work experience
- Experience in supply chain, planning, transportation, or procurement
- Microsoft Office and Excel proficiency
- ERP experience, preferably SAP
- Solid communication, analytical, and customer service skills
Support Maple Leaf Foods customers through order management, transportation coordination, data analysis, and supply chain improvement.