Retail Manager – Closed Competition / Band Member Competition

River Cree Pharmacy Full Time

Job Purpose

The Manager is responsible for the operational efficiency, financial performance, and overall business operations of the Drug Mart, a retail convenience outlet located within the medical building alongside the pharmacy and clinic. The Drug Mart serves overnight and post-surgical patients, their families, and medical building staff and visitors, offering confectionary, frozen and fresh food, coffee and beverages, snacks, travel-size toiletries, and tobacco products. This role ensures compliance with all applicable regulatory requirements, oversees staff, manages inventory and financial processes, and supports the delivery of excellent, compassionate customer service while maintaining a safe, clean, and compliant work environment.

Education, Experience and Requirements

KEY RESPONSIBILITIES

- Oversee the management and overall day-to-day business operations of the Drug Mart, located within the medical building alongside the pharmacy and clinic
- Administer budgets and authorize financial transactions, including cash handling, deposits, accounts payable/receivable, and financial reporting
- Prepare and analyze weekly and monthly sales reports and financial statements
- Coordinate inventory management with the pharmacy.
- Ensure compliance with all applicable regulatory requirements, including tobacco retail licensing, food safety and handling regulations, and age-verification requirements for restricted products
- Manage inventory across all product categories — confectionary, frozen and fresh food, coffee and beverages, snacks, travel-size toiletries,



and tobacco products — including ordering, stock rotation, monitoring expiry dates, and implementing pricing and discount strategies
- Maintain proper food handling, storage, and temperature control for frozen and fresh food items and beverage/coffee stations in accordance with health authority regulations
- Ensure tobacco products are sold, displayed, and stored in compliance with provincial tobacco control legislation, including age verification and signage requirements
- Monitor security procedures and theft prevention, and respond to incidents as required
- Develop and implement marketing and merchandising strategies suited to patients, families, and medical building staff, ensuring compliance with tobacco advertising restrictions
- Analyze consumer trends — including the needs of overnight and post-surgical patients and their families — to anticipate product demand and adjust inventory accordingly
- Curate and stock convenience essentials for overnight hospital stays, such as travel-size toiletries, comfort items, and grab-and-go food options
- Supervise staff, including scheduling, assigning duties, and performance management
- Recruit, hire, onboard, train, and coach employees
- Ensure compliance with company policies, procedures, and occupational health and safety requirements
- Maintain a clean, welcoming,



and compassionate environment appropriate to a healthcare setting serving patients and families
- Ensure high levels of customer satisfaction and address concerns promptly and with sensitivity, given the medical context of many customers
- Support staff during busy and overnight periods and contribute to daily operations
- Coordinate with pharmacy, clinic, and medical building management on shared operations, traffic flow, and patient/visitor needs
- Collaborate with other retail managers and leadership on operational improvements
- Other related duties as assigned

REQUIRED QUALIFICATIONS

- Valid Food Handler Certification.
- Experience in establishing, managing and adhering to a budget.
- Knowledge of food safety, health authority, and tobacco retail compliance requirements.
- Knowledge of, or willingness to obtain, tobacco retailer licensing and compliance with provincial tobacco control regulations.
- Significant experience leading a team in retail, convenience, and/or grocery environment.

ASSET QUALIFICATIONS

- Post-secondary education in a related field.
- Experience using a retail management/POS System.
- Experience working in an Indigenous health service or with First Nations communities.
- Experience working in healthcare, hospital-adjacent, or similarly sensitive customer setting.

CORE COMPETENCIES

- Customer Service Orientation, with empathy and compassion for patients and families
- Communication and collaboration
- Planning, organization, and time management
- Prioritization, adaptability, and accuracy under pressure
- Attention to detail and accuracy

📌 Retail Manager (Alberta)
🏢 Enoch Cree Nation
📍 Alberta