com we're a remote-first, global team. This role of the Billing and Domain Service Specialist is the primary customer contact during the customer onboarding process (from Registration to Go Live), clarifying, completing or correcting information contained on the registration forms, communicating expectations and schedules to the customer, and ensuring that the onboarding process flows smoothly. This role is also responsible for enhancing the level of engagement the customer feels during the onboarding process, thus improving the registration to go-live ratio. 11:00 am
- 7:30 pm EST, Monday
- Friday 10:00 AM
- 7:00 PM EST, Sunday
- Thursday Facilitate the onboarding process for new customers by gathering all necessary billing information and documentation Resolve any billing related issues or obstacles that arise for customers Enter billing-related data into the system with a high level of accuracy to prevent errors and discrepancies in customer invoices Identify opportunities to streamline the onboarding process, enhance efficiency, and improve the overall customer experience during the billing setup Ensure compliance with data protection and privacy regulations when handling sensitive billing information Provide training and guidance to customers on how to navigate the billing system, access invoices,



and understand their billing details Support other tasks or projects as assigned to meet team and business needs Minimum one year of work experience in the billing department, Work experience with billing systems and the most known payment gateways Excellent customer service skills, Excellent written and verbal communication skills in English Remote-first work, with team members across many countries Competitive pay, benchmarked against the markets we hire in Room to grow, with real ownership of your work and support for professional development Room to grow, with real ownership of your work and support for career development Managed.com is the company behind a family of specialist brands spanning business technology, infrastructure and channel commerce. Each brand serves its market through its own products and customer experience. Together, we are bringing those strengths closer to create more connected experiences and help businesses build, operate, and grow in the AI era. Our culture is built on trust, respect, and doing work that matters to our customers. We're committed to providing accommodations for people with disabilities at every stage of the hiring process.

📌 Billing and Domain Service Specialist (Vancouver)
🏢 Hostpapa
📍 Vancouver