Senior Manager, Customer Segments & Growth (Partnerships & Operations) Hybrid
- on-site Tuesday, Thursday, and Friday Contract Duration: We are seeking an experienced Senior Manager, Customer Segments & Growth to lead strategic partnerships, sponsorships, and business growth initiatives within a priority customer segment. Reporting to the Director, Segments & Growth, the successful candidate will develop and execute strategies that strengthen the organization's value proposition, expand strategic partner relationships, drive customer acquisition, and improve operational effectiveness. partnership development, stakeholder relationship management, strategic execution, and business growth The role also includes people leadership, cross-functional collaboration, and the development of executive-level presentations and business cases to support strategic decision-making. Develop and execute strategic partnership and sponsorship initiatives that support customer acquisition, engagement, and business growth. Identify, evaluate, negotiate, and establish relationships with new external partners aligned with business objectives and target customer segments. Customize partnership strategies and negotiations to address the needs of specific customer segments, including newcomers to Canada. Develop business cases, strategic recommendations, and executive presentations to communicate opportunities, support decision-making, and influence senior stakeholders. Lead cross-functional initiatives involving product, marketing, operations, risk, frontline teams, and other business partners. Identify market trends, customer needs, competitive developments,



and emerging opportunities to inform growth strategies. Establish and monitor key performance indicators (KPIs) to assess partnership effectiveness, customer acquisition, operational performance, and overall business impact. Drive operational improvements that enhance customer experience, scalability, process efficiency, and portfolio performance. Communicate complex business concepts through clear, compelling PowerPoint presentations and executive-level storytelling materials. Demonstrated experience developing, negotiating, and managing strategic partnerships and sponsorship relationships. Solid negotiation, stakeholder management, relationship-building, and influencing skills, including experience engaging senior-level stakeholders. Strong understanding of customer segmentation and segment-driven growth strategies. Previous people leadership experience, including managing and developing direct reports. Experience in banking or financial services, particularly in customer acquisition, segment growth, or partnership-led business development. Experience supporting newcomer-focused customer acquisition or other specialized customer segments. An MBA or Master's degree. They are comfortable building new external relationships, maximizing existing partnerships, influencing senior stakeholders, and taking ownership of a business growth agenda. Candidates with purely marketing-focused backgrounds, without substantial experience in strategic partnerships, stakeholder relationship management, business strategy, and execution, will not be the primary focus for this role.

📌 Senior Manager, Customer Segments (Toronto)
🏢 Infotek Consulting
📍 Toronto