We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt. And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals. If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help At Farber, our clients are our number one priority and as a Client Service Representative , you will have the opportunity to make a difference as the first point of contact for clients. In this remote role, you willrespond to incoming calls and web submissions.
You will advise potential clients on how our service offerings can help improve their financial situation and assist existing clients with their inquiries. As the ideal candidate, you will be able to work independently to produce quality work and meet performance goals. You will have strong skills in client services and salesalong with an ability to identify a client’s needs and assess how Farber can help. In addition, you will be able to adapt to changes in department processes and be open to continued learning/training. Recommend appropriate services for the client and book appointments for them to meet with one of our advisors (internally known as Debt Solutions Manager). Appropriately document every contact in our information systems. Perform administration tasks as assigned such as, rescheduling appointments, creating and completing follow-up tasks, handling emails in the team’s inboxes, etc.). Communicate via phone, email,



webchat and SMS to potential clients. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt. And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals. If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help At Farber, our clients are our number one priority and as a Client Service Representative , you will have the opportunity to make a difference as the first point of contact for clients. In this remote role, you willrespond to incoming calls and web submissions.
You will advise potential clients on how our service offerings can help improve their financial situation and assist existing clients with their inquiries. As the ideal candidate, you will be able to work independently to produce quality work and meet performance goals. You will have strong skills in client services and salesalong with an ability to identify a client’s needs and assess how Farber can help. In addition, you will be able to adapt to changes in department processes and be open to continued learning/training.



Recommend appropriate services for the client and book appointments for them to meet with one of our advisors (internally known as Debt Solutions Manager). Appropriately document every contact in our information systems. Perform administration tasks as assigned such as, rescheduling appointments, creating and completing follow-up tasks, handling emails in the team’s inboxes, etc.). Communicate via phone, email, webchat and SMS to potential clients. 3 years of prior customer service experience ~ Call center experience is an asset ~ Experience working in the financial industry is an asset ~ Experience working remotely is an asset ~ Experience with MS Office (Outlook, Excel, Word, Teams) and able to learn new software and applications quickly ~ Strong typing skills Remote work model Vacation and wellness days Extended health and dental coverage, plus virtual doctor services Employee Assistance Program and mental health resources Company-matching retirement savings plan Financial support for career development Position: Client Service Representative

Location:
Remote Employment Type: Permanent/Fulltime

Salary:
$41,000-$46,000 + Bonus At Farber, helping people is at the heart of everything we do—and that commitment extends to our employees, clients, and partners alike. We’re dedicated to building an inclusive, diverse, and equitable workplace where everyone feels valued, respected, and supported from day one. We celebrate our people through meaningful awards and recognition programs, invest in their development through training/learning academies, education reimbursement, and foster an environment of respect that is felt across the organization. We also take pride in celebrating the diverse

📌 Client Service Rep (Toronto)
🏢 Farber Group
📍 Toronto