Lead a team of technical professionals while overseeing service delivery for a portfolio of clients. This opportunity is well suited to an organized, people-focused leader who combines excellent customer service with a practical understanding of IT service delivery. WBM Technologies is one of Western Canada’s leading IT solutions providers. We are passionate about technology, committed to our communities, and focused on creating meaningful outcomes for our clients and team members. We are looking for people who are accountable, collaborative, and motivated to grow with us as we work toward becoming the #1 Managed Service Provider in Western Canada. Build and maintain trusted relationships with assigned clients, acting as a key point of contact for service delivery. Lead, support, and develop a team of technical professionals, helping them stay aligned, accountable, and successful. Coordinate priorities, scheduling, dispatch, and day-to-day service needs across a changing workload. Monitor service levels, reporting, and client commitments, addressing risks and following through on action items. Use sound judgment, creativity, and problem-solving skills to keep work moving and support positive outcomes. 2+ years of experience in service delivery, service coordination, scheduling, dispatch, or a similar client-focused role. A strong customer service mindset with clear,



professional communication skills. Excellent organization, time management, and the ability to manage shifting priorities. Working knowledge of the IT industry and service-level expectations. Strong skills in Microsoft Excel, Outlook, PowerPoint, and Word. Experience with Power BI and SLA reporting is an asset. A cooperative approach and a genuine desire to help clients and team members succeed. Clients feel informed, supported, and confidence in the service they receive. The technical team has clear direction, strong support, and shared accountability. Service commitments, priorities, and follow-ups are managed consistently. You identify practical ways to strengthen service delivery and the overall client experience. Your role will contribute directly to helping organizations across Western Canada succeed. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP. WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of For more information on how our team’s give back in our community, please view our Community Impact Report .

📌 Support Service Delivery Manager (Calgary)
🏢 WBM TECHNOLOGIES
📍 Calgary