Support homeless adults as a Shelter Resource Worker with Lookout Housing and Health Society in a 24-hour emergency shelter. Apply crisis support and community resource knowledge.

Reporting to the Site Manager, the casual Shelter Resource Worker provides direct service within a seven-day emergency shelter. You will complete intakes, orientations, and guest support while connecting people with relevant public service agencies. The work serves adults experiencing homelessness, addictions, mental health challenges, and multiple barriers.

Key Responsibilities:

- Provide support, supervision, and assistance to homeless adults
- Accept referrals and share information about external resources
- Refer guests to community services and public agencies
- Interview guests and provide basic necessities safely




- Complete records and maintain statistical data

Requirements:

- Related certificate or Grade 12 plus two years’ experience
- Familiarity with addiction, mental health, income assistance, and harm reduction
- Current Occupational First Aid Level 1 certificate
- Excellent communication, documentation, and organizational skills
- Vulnerable Sector criminal record clearance required

Bring attentive crisis support, accurate documentation, and community resource knowledge to Lookout’s emergency shelter services for adults.

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📌 Emergency Shelter Resource Worker (Courtenay)
🏢 Lookout Housing And Health Society
📍 Courtenay