Support employees through Workday and Neocase as an Employee Services Representative in a hybrid Edmonton or North York contact centre. Resolve HR questions professionally.

Enbridge seeks an Employee Services Representative with at least three years of customer service or related HR operations experience. You will handle payroll, advantages, pension, time, leave, policy, onboarding, and offboarding inquiries. The work requires strong communication, judgment, documentation, and HRIS knowledge.

Key Responsibilities:

- Answer HR inquiries through phone, chat, case, and email
- Research and resolve standard issues within established service levels
- Guide employees through Workday, Mya, and digital HR tools
- Document interactions and investigations in Neocase and HR systems




- Recommend improvements and support coaching, training, and knowledge sharing

Requirements:

- Minimum three years customer service or related HR operations experience
- Experience with Workday and case management systems
- Excellent written and verbal communication skills
- Strong judgment, problem solving, and prioritization abilities
- English fluency; French bilingualism considered an asset

Use customer service, HRIS, and case management expertise to deliver accurate employee support for Enbridge across multiple channels.

#J-18808-Ljbffr

📌 Employee Services Representative HRIS (Edmonton)
🏢 Enbridge
📍 Edmonton