Support People Corporation users in office in Laval with bilingual Tier 1 and Tier 2 troubleshooting across hardware, software, and networks. Communicate fluently in English and French while resolving workplace technology issues.

As a Bilingual IT Support Analyst, you will provide professional assistance directly at users’ workspaces. The role covers Windows, macOS, Microsoft 365, Active Directory, PC imaging, and enterprise applications. You will support the local IT infrastructure team through structured ITSM and SLA-based service.

Key Responsibilities:

- Deliver face-to-face Tier 1 and Tier 2 technical resolution
- Install, configure, test, and maintain workplace devices
- Resolve operating system, application, and access issues
- Track, escalate, and close requests using ITSM systems




- Assist with Wi-Fi, routing, Active Directory, and authentication

Requirements:

- Native or near-native written and verbal English and French
- One to three years of hands-on technical support experience
- Knowledge of Windows 10/11 and macOS environments
- Understanding of Microsoft 365, Active Directory, and PC imaging
- Calm, helpful communication during critical systems downtime

Apply your bilingual communication and technical troubleshooting skills to support People Corporation employees directly in Laval’s workplace environment.

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📌 Bilingual On-Site IT Support Analyst (Laval)
🏢 People
📍 Laval