The Website Operations Supervisor is responsible for overseeing the day-to‑day operations of the website production team, driving project management across website builds, launches, renewals, and client‑facing deliverables, and ensuring smooth collaboration across other business silos (Sales, Client Support, Stock, etc.). The role combines hands‑on task and project management with team leadership, client management, and technical coordination with the Development team. This is a hybrid role requiring own PC/laptop and a reliable, high-speed internet connection, with once a week attendance at our Westville office. Project Management is the core competency for this role. The Supervisor is expected to plan, prioritise, track, and deliver multiple concurrent website projects and tasks balancing team capacity, client expectations, deadlines, and billable scope while proactively identifying and resolving bottlenecks. Project & Task Management Manage task statuses (e.g. Work In Progress, Testing) and ensure proper close‑out/handover of tasks Create website build, layout, and internal tasks Facilitate daily scrum/stand‑up meetings to guide and align the team Track project billables against original scope to identify and address hour "leakage" Manage weekly extensions of overdue tasks Client & Website Lifecycle Management Allocate adopters (website assistant and auditor) for new clients Manage website launches (going live) Update the live website spreadsheet and send "site live" communications Manage website and GMB product cancellations end-to-end: removing adopters, deleting/transferring websites and domains, removing scheduled reports, updating tracking sheets, removing clients from mailing lists and audit schedules, and closing out tasksrenewals Create and manage domain renewal documentation, invoices, and reminders Reconcile recurring billing and cancelled domains,



and liaise with Accounts Domain Management (Xneelo) Register recent domains and manage domain pointing (SPF, CNAME, A records) Manage domain transfers: advising clients, identifying hosts/owners, obtaining permissions, processing transfer requests, and troubleshooting with Xneelo support Assist with specifying widgets and silo testing Issue & Complaint Management Investigate client or internal concerns/complaints Monitor task/duty completion and provide coaching and feedback Identify training needs, manage training registers, and create how‑to guides Client Management Handle client calls/meetings on advanced website matters Keep clients updated on project and setup progress Assist with client quotes and monitor retainers to accurately charge for additional front‑end development hours Maintain visibility of sites going live each week Assist the Website Manager with weekly reporting for the Team Leader meeting Project management (essential) — planning, prioritisation, resource allocation, and delivery tracking across multiple simultaneous workstreams Strong organisational and time‑management skills Team leadership, coaching, and performance management Client relationship management and communication Working knowledge of website CMS platforms, domain/DNS management (Xneelo or similar), Google Analytics, Google Search Console, Looker Studio, and Mautic A relevant tertiary qualification in Project Management, Marketing, Digital Media, IT, or a related field (advantageous) Project Management certification (e.g. Minimum 2–3 years' experience in website production, digital operations, or a similar project/task management role Proficiency in Microsoft Office / Google Workspace (Excel/Sheets, Word/Docs) Working knowledge of CMS platforms, domain/DNS management, Google Analytics, Google Search Console, and Looker Studio Ability to manage multiple projects and deadlines under pressure A high-speed internet connection at home is required #

📌 Website Operations Supervisor (Westville)
🏢 Internetwork Expert
📍 Westville