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Dynamics 365/Power Platform - Techno-Functional Consultant Date:

Oct 30, 2026

Location:

Toronto, ON, CA

Company:

NTT DATA Services

Senior Dynamics 365/Power Platform - Techno-Functional Consultant

Role Overview We are seeking a highly skilled

Senior Dynamics 365 CE & Power Platform Techno-Functional Consultant

to support solution discovery, business analysis, functional design, technical solution design, development, and advanced troubleshooting across our Microsoft Dynamics 365 and Power Platform ecosystem.

The successful candidate will combine

deep functional knowledge of Dynamics 365 Customer Engagement (CE)

with solid hands-on technical capabilities across

Power Platform, Dataverse, integrations, extensibility, and ALM/DevOps . This is not solely a development role. The consultant must be comfortable working directly with business stakeholders to understand business problems, analyze and document processes and requirements, identify solution options, and translate those requirements into scalable enterprise solutions.

Key Responsibilities

Lead and participate in

requirements discovery, stakeholder interviews, workshops, process analysis, and solution-design sessions

with business and technical stakeholders.

Elicit, analyze, document, validate, and manage

business, functional, non-functional, data, integration, security, and reporting requirements .

Translate business requirements into

user stories, acceptance criteria, functional specifications, process flows, data models, integration requirements, and solution designs .

Analyze existing business processes,



identify gaps and opportunities for improvement, and recommend solutions using

Dynamics 365 CE and Power Platform capabilities , favouring configuration and native platform capabilities where appropriate.

Provide senior-level functional expertise across

Dynamics 365 CE , particularly Customer Service and Field Service, including case management, queues, routing, SLAs, entitlements, knowledge management, work orders, scheduling, resource management, and related processes.

Design, configure, develop, and enhance

Model-Driven Apps and Canvas Apps

using Microsoft and enterprise best practices.

Design and configure

Dataverse tables, relationships, forms, views, business rules, business process flows, security roles, teams, and access models .

Design and implement automation using

Power Automate , platform-native automation capabilities, Custom APIs, and other appropriate technologies.

Assess requirements and determine the appropriate implementation approach across

configuration, low-code/no-code, custom development, integration, and third-party solutions .

Define and support integrations between Dynamics 365/Dataverse and enterprise systems using

APIs, Azure services, Power Platform connectors, and other integration patterns .

Develop and maintain

Power Pages





solutions for external-facing business processes where required.

Design and support

Power BI reporting and analytics

utilizing Dynamics 365 and Dataverse data.

Participate in solution architecture and design reviews, ensuring solutions meet requirements for

scalability, maintainability, performance, security, supportability, and Microsoft platform best practices .

Support

application lifecycle management (ALM) , environment strategy, solution management, source control, automated deployments, and

CI/CD pipelines using Azure DevOps/Git .

Lead or support

system integration testing, UAT planning, defect triage, production deployment, hypercare, and operational transition .

Perform root-cause analysis and advanced troubleshooting of complex Dynamics 365 and Power Platform issues across configuration, custom code, integrations, automation, security, and data.

Collaborate closely with

business stakeholders, product owners, architects, developers, testers, support teams, and offshore delivery resources .

Provide technical and functional guidance to development teams, including

design direction, code reviews, troubleshooting support, and implementation oversight .

Produce and maintain appropriate solution documentation, including

requirements documentation, functional designs, technical designs, architecture diagrams, configuration documentation, deployment documentation, and support knowledge .

Being available to work Eastern Time Zone hours is a must for this role

Required Skills and Experience The candidate should have sign

📌 Dynamics 365/Power Platform (Toronto)
🏢 NTT DATA Group
📍 Toronto