Description

The Office of the Registrar is currently seeking a Full time Limited Term Associate Registrar, Enrolment Services for approximately 6 months.

Reporting directly to the University Registrar & Vice-Provost (Integrated Enrolment Management), the position ensures the effective, coordinated and student-centered operation of in-person and online services, student finances (includes government student loans, awards and student accounts), registration, examinations, grades, and student record management.

Summary of Key Responsibilities

Strategic Planning

- Provides overall and strategic leadership to a team of managers and their staff in the following major functions and services:
- Enrolment Services: registration and academic regulatory advising to students (in-person and on-line)
- Registration and records management
- Examinations & Grading
- Financial Assistance (government loans, awards and student accounts)
- External Examination Centre

- In consultation with the University Registrar & Vice-Provost (Integrated Enrolment Management) and the Registrar's leadership team, establishes business unit objectives and performance expectations, ensures alignment with the Registrar's Office Action Plan and broader office and institutional objectives, monitors progress and performance, and strategically plans for continuous improvement.
- Oversees and works collaboratively to review, assess, identify and make recommendations for improvement in policies, processes and systems impacting the Enrolment Services unit service delivery model.
- Resolves key concerns and ad-hoc issues within the unit or across the University, often when provided with limited information. This includes researching, consulting with stakeholders,



making recommendations to solve, develop procedures, practices, implement tools and test results.
- Remains current on factors that would initiate change, such as emerging trends in administrative and registrarial functions, University policies and procedures, and changes/trends in student expectations and program delivery.
- Assesses current business systems and internal controls for continuous improvement opportunities; shows an awareness of key drivers for decision-making in the institution and is able to attain buy-in of key stakeholders to change initiatives.
- Prepares reports and evaluating data to make effective decisions.
- Is accountable for the University's compliance with all government student loans programs (federal, provincial/territorial and US direct loans) and with university established gift agreements with donors.
- Engages with various external stakeholders on behalf of the University. This includes acting as the institutional lead with federal and provincial loan providers providing feedback on proposed program changes, and makes recommendations for potential changes. Participating in several national and international organizations such as CASFFA.

Managerial

- Ensures that appropriate policies and procedures are in place for the institution to meet or exceed all legislated requirements for collection,



maintenance and dissemination of student records.
- Ensures that the work of the Enrolment Services unit is conducted according to University Provincial and Federal privacy legislation. Conducts regular audits on internal processes.
- Develops resource plans (staff, space, budget, equipment, etc.) and allocates resources for the Enrolment Services unit to meet the objectives and evolving needs of the students and the University.
- Ensures the allocation of time, flow of information, and priorities are efficiently balanced for self and staff.-Provides an effective organizational structure, leadership capacity and succession approach for the Enrolment Services unit (approximately 51 FTE, including MaPS and AUPE staff). Ensures staff have the resources and supports for development and success.
- Plans, controls and manages an annual 2.8M base operating budget, a 28 M award budget and 238 M in government student loan funding.

Communication and Relationships

- Communications are timely, transparent, audience-appropriate and aligned with Registrar's Office and University priorities, and appropriately represent the Registrar's Office and the University. Must be able to communicate effectively with all levels including senior officials both within and outside of the University.
- Managers complex University issues and challenging interpersonal interactions with composure and diplomacy while maintaining confidentiality.
- Proactively develops and maintains supportive, trustworthy and solution-focused relationships with staff, colleagues and leaders across the University, as well as government, sector and community partners.
- Creates the cond

📌 Associate Registrar, Enrolment Services, Office of the Registrar (Calgary)
🏢 University of Calgary
📍 Calgary