Build customer loyalty as a Retention Specialist with Cogeco in Burlington, Ontario, using negotiation and sales skills in a hybrid work model.

This regular position handles inbound and outbound customer inquiries about downgrading or disconnecting Cogeco services. You will resolve concerns, communicate product value, and provide professional service. Success requires resilience, empathy, and consistent attention to performance targets.

Key Responsibilities:

- Handle downgrade and disconnect requests using negotiation and sales skills
- Resolve customer issues and provide customized service options
- Call outbound customer lists to maximize retention opportunities
- Promote Cogeco products, services, features, and benefits
- Resolve billing inquiries and service discrepancies

Requirements:

- Strong negotiation, sales, and customer service skills
- Resilience when handling challenging customer conversations
- Qualified, proactive, sincere, and empathetic communication
- Ability to meet or exceed quality and KPI targets
- Working camera and two government-issued identification pieces

Apply your negotiation, sales, and customer service strengths to retain Cogeco customers and address their service concerns from Burlington.

📌 Customer Retention Specialist Burlington
🏢 Cogeco Communications
📍 Burlington