At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact
As a SaaS Implementation Manager at Axon, you will be the primary point of contact for key customers, fostering long-term strategic partnerships. You will provide technical expertise, project management, and customer advocacy to ensure stakeholders achieve operational goals using Axon’s products. Collaborating with cross-functional teams, you will offer valuable insights into customer needs and challenges, influencing internal product roadmaps and projects. Wearing multiple hats—from consultant to product expert to project manager—you will help customers optimize their daily workflows.
You will play a crucial role in ensuring Axon’s solutions align with key customer requirements while providing exemplary technical support and customer service. Your expertise and commitment will directly contribute to Axon’s mission of protecting life and enabling transparency through innovative technology.

What You’ll Do
Location: Brandon, Manitoba
(hybrid - onsite 3-4 days per week)
Travel Expectations: approx. 30% domestic Canada
Reports to: Director, Commonwealth Skilled Services

- Serve as the primary day-to-day technical contact for assigned customer agencies.





Develop deep expertise across Axon technologies, with primary focus on Axon Records and the Productivity Suite, including Standards, Notes, and Axon AI.

- Maintain broad awareness across the Axon ecosystem to support customer needs while prioritizing Records and Productivity Suite initiatives.
- Collaborate with customer stakeholders to configure Axon solutions and align workflows to operational and business objectives.
- Act as a subject matter expert on agency workflows related to Records and Productivity Suite adoption.
- Administer, document, and support functional acceptance testing activities for Axon solutions.
- Deliver customer training sessions and facilitate knowledge transfer related to Axon Records and associated workflows.
- Monitor support tickets, provide Tier 2 technical troubleshooting, and coordinate escalation paths when necessary.
- Interpret and communicate Axon release notes, tailoring information to customer environments and operational impacts.
- Represent customer feedback internally through Voice of Customer initiatives, enhancement requests, and ongoing collaboration with Product teams.
- Partner closely with Customer Success Managers (CSMs), Professional Services, Support, Product Management, and Engineering teams to support successful customer outcomes.
- Support Quarterly Business Reviews (QBRs), operational reviews, and customer engagement activities.




- Ensure service level expectations and contractual obligations are met.
- Support reporting, integrations, and operational data workflows using tools such as Power BI, SQL Server, APIs, and JSON-based configurations.
- Support monthly invoicing activities and other administrative responsibilities as assigned.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers .

Base Pay Range

$74,250 - $118,800 CAD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, respon

📌 SaaS Implementation Manager (Brandon)
🏢 Axon Enterprise
📍 Brandon