Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com .

What we offer:

- Work-life flexibility
- Hybrid workenvironment
- Variable annual incentive plan
- Generous annual vacation allotment
- Top-notch flexible benefits planincluding family building and gender affirmation
- Retirement Plan, matched contributions at 6%
- Access toa learning platform and educational assistancesupport
- Access to a virtual wellness platform
- Career development opportunities
- Wellness Flex Fund to support personal interest and activities
- Day off to volunteer in your community andother paid time off options
- Corporate discounts

*subject to employment agreement

Job Summary:

As a Implementation Specialist, Payments on Central 1’s Client Delivery team, you’ll play a key role in delivering online banking and payment solutions that matter to clients. Working as a trusted partner, you’ll collaborate with clients and internal delivery teams to turn business needs into effective, high-impact software implementations.

You’ll bring hands‑on experience within a financial institution and a strong understanding of payment systems.

What you’ll be doing:

Client & Project Delivery

- Work directly with clients to support implementations from kickoff through launch,



independently or as part of a project team.
- Manage multiple projects or client initiatives at the same time.
- Act as a key point of contact for clients throughout the project lifecycle, providing clear updates on progress, timelines, and budgets.
- Identify, track, and resolve project risks and issues to ensure successful delivery.

Discovery, Requirements & Documentation

- Lead or participate in discovery sessions to understand client needs and business requirements.
- Create Statements of Work (SOWs), requirements documentation, impact analyses, and change orders as needed.
- Define and support product vision for complex, high-impact implementations.
- Develop, update, and maintain implementation and user guides.

Technical & Engineering Collaboration

- Partner closely with engineering teams by clarifying requirements, answering questions, and validating solutions as they are developed.
- Translate business and client needs into clear, actionable requirements for engineering execution.

Testing, Deployment & Launch

- Coordinate functional, regression, and user acceptance testing (UAT).
- Manage deployments to QA environments and support clients through UAT and go-live activities.
- Create launch plans and coordinate all launch-related activities.





Financial & Operational Management

- Track projects through each phase of the lifecycle using internal tools and systems.
- Review and ensure accuracy of project timesheets across multiple teams.
- Prepare monthly billing to reflect revenue earned for active initiatives.
- Monitor project budgets and expenditures to ensure work stays within scope.

Team Leadership & Collaboration

- Coordinate and guide Implementation Analysts on larger or more complex projects.
- Share implementation knowledge, best practices, and product expertise with team members.
- Collaborate with the Client Development team to support robust, long-term client relationships.

Post-Implementation Support

- Provide post-launch support to clients and internal teams as needed.
- Close out projects upon completion, including final billing and documentation.

What you’ll have:

- A university degree in computer science, business, or other related discipline with an IT focus.
- 5+ yearsrelevantexperienceand3+ yearsconsultingand/or project managementexperience.
- Financial Services background is preferred, especially in digital, online banking platforms technology services.
- Business analysis and Project Management work experiencerequired. CBAP or PMP designation is an asset.
- Ableto build andmaintainstrong client relationships.
- Works collaboratively and contributesina team environment.
- Ableto prioritize andwork to schedules
- Adapts and responds to changing priorities and business needs.
- Stronganalytical, problem solving, planning, organizational and time management s

📌 Implementation Specialist, Payments-(Hybrid) (Vancouver)
🏢 Central 1 Credit Union
📍 Vancouver