Lead eCommerce customer experience strategy at Walmart in Mississauga, focusing on Net Promoter Score and Perfect Order performance. Drive measurable improvements across the order journey.

As Senior Manager, Program Management, you will establish performance frameworks for eCommerce NPS and Perfect Order. The work includes KPIs, reporting, root-cause analysis, and improvement plans. You will translate customer insights into priorities and recommendations.

Key Responsibilities:

- Manage eCommerce NPS and Perfect Order performance frameworks
- Lead performance reviews across the end-to-end order journey
- Identify customer pain points, operational gaps, and emerging trends
- Drive cross-functional ownership of corrective actions and initiatives
- Develop long-term NPS and Perfect Order strategy roadmaps

Requirements:

- Age 16 or older
- Ability to work with Operations, Product, Technology, and Supply Chain
- Ability to apply data, analytics, and customer insights
- Commitment to integrity, ethics, compliance, and Walmart values
- Focus on continuous improvement and customer-first decisions

Bring program management, performance strategy, and customer insights to Walmart’s eCommerce experience in Mississauga.

📌 Senior eCommerce Customer Experience Manager (Mississauga)
🏢 Walmart
📍 Mississauga