Lead Ottawa security operations through client service, staff scheduling, and incident management at Securiguard. Support consistent service quality across client sites.
This seasoned Client Service and Operations Specialist oversees day-to-day operations for the Ottawa Region. You will maintain client relationships, conduct site visits, coordinate staffing, and supervise security personnel. The role also covers compliance, reporting, emergency responses, and service delivery improvement.
Key Responsibilities:
- Maintain client relationships and address service concerns
- Oversee daily operations, schedules, and shift coverage
- Support recruitment, onboarding, training, and performance management
- Coordinate incident reporting and emergency responses
- Monitor staffing,
payroll, billing, budgets, and operational KPIs
Requirements:
- Minimum two years’ security supervisory or managerial experience
- Experience leading teams and supervising many staff members
- Robust client relationship management and problem-solving skills
- MS Office proficiency and strong analytical organization skills
- Valid Class G Ontario driver’s licence and vehicle access
Apply your security leadership, operational judgment, and client service expertise to Securiguard’s Ottawa Region operations.