Lead life insurance operations in Toronto with ivari, focusing on outsourcing management, customer experience, and process optimization. Guide enterprise-wide operational consistency.

As Vice President, Operations, you will report to the EVP and Chief Operating Officer. You will lead operations strategy, manage the TPA relationship, and improve life insurance administration. The position emphasizes regulatory compliance, user experience, technology adoption, and service excellence.

Key Responsibilities:

- Lead the operations outsourcing relationship and TPA partnership
- Establish strategies for recent and in-force business
- Ensure compliance with government regulations and contractual requirements
- Improve customer experience through service goals and process optimization




- Manage operational cost centres, budgets, and monthly variances

Requirements:

- Post-secondary education or relevant experience
- 15+ years in financial services, preferably individual life insurance
- Strong knowledge of insurance products and business process outsourcing
- Experience with policy administration, systems functionality, and operations
- Strong leadership, communication, analytical, and problem-solving skills

Apply life insurance operations leadership, outsourcing expertise, and technology-focused process improvement to ivari’s Toronto-based business.

📌 Vice President Operations Life Insurance (Toronto)
🏢 ivari
📍 Toronto